Money Back Guarantee gives you the right to request reimbursement for not fulfilling the duties of our service. As our professional writing service offers real academic paper assistance, we want to be 100% sure that you leave fully satisfied!
Our satisfaction rate is high. More than 80% of our customers return just to order more. However, sometimes things can go wrong and in these cases, you can always refer to our Money Back Guarantee. We just want to emphasize that there are only certain situations when we can offer a full refund.
You are entitled to a refund if:
No writer assigned yet: This is a rare situation, but sometimes it happens. The amount of the refund is always 100%. If such case happens, the customer should not worry and he or she will be notified within the quickest time. If you want another writer to work on your revision request, but there is no appropriate one available, your claim will be directed to our dispute department. They will review and proceed with the corresponding refund based on your request.
The writer was confirmed, but you decided to cancel the order. In this case, the amount of refund is 70%, to cover the effort of the company and the writer in attempt to provide you with the product and services purchased.
The writer was confirmed and over a half of remaining deadline has passed, but the customer decided to cancel the order. The amount of refund can be 50%, to cover the effort of the company and the writer in attempt to provide you with the product and services purchased.
Late Delivery: It can only happen if the writer gets ill or in case of other emergencies. The Company will give the amount of the refund that will be due to tardiness of completion delivery. The amount of refund will be discussed with the customer.
On time delivery of all the orders is guaranteed. Sometimes delay happens because of the late upload of the needed materials on the customer`s side. In this situation, no refund can be granted. That is why it is always ideal to send the details of the task and the required additional resources all at once when making the initial order.
If the order must be finished in 8 hours but it came an hour late, the order will fall to the next deadline category of 24 hours. It will cost less than what the customer has paid for and the difference shall be refunded. Please remember that for long term orders only 7% refund can be acquired after sending a request.
Disputed claims: Any Purchased Order Preferences are non-refundable as are inseparable from the initial product and service provided. The only exceptions are ‘Draft’, ‘1-page summary’ or ‘Originality report’ features, if they are not provided to the Customer in addition to the product.
Additional order by mistake: In order to cancel the order placed by mistake, you need to contact us as soon as possible. You need to clarify with us that the other order is not needed. The order will be treated valid if we did not receive any cancellation before a writer has been assigned. You can still cancel the order but the situations listed above will be used.
Two invoices received: If you are billed twice, you need to notify us immediately. You need to send us both receipts so we can properly address the issue and process the full refund of the extra charge. This instance happens in very rare occasions. There is no way for a customer to be billed for a single order, unless he paid for it by mistake. When such incident happened, we can freeze or block the sum for the next order or give discount that can cover the sum.
Plagiarized content: If the claim is that the paper is unoriginal, a credible plagiarism report is required (preferably “Turnitin.com”).
You are not entitled to a refund if:
A grade below expected is received: The paper that is created by the Company is for reference purposes only and is not ready for any submission. If the claim for compensation is due to a bad grade, such cases will be investigated according to the comments on the content, produced by the Writer.
Delay payment: If the customer claims that the order has been delayed when the reality is that the payment was also delayed, we shall not bear responsibility for it. Moreover, a refund cannot be requested.
Note: in the case of revision deadline, the previously mentioned delay refunds and the recalculation of the price do not apply as the end dates are different.
Editing, proofreading, formatting orders: Please be reminded, that the Order you place for the earlier mentioned services contains original content provided by you, that may contain errors of contextual nature. Editing, proofreading and formatting services do not presuppose input to the original context, that was provided in the initial Order instructions.
Free revision guarantee:
The customer who is not satisfied with the completed order can ask for a free revision, another writer to revise it, or get a partial refund. We will automatically send a Word version of the document and you need to provide strong evidence to support the claim. We can even ask for your own revised version in order for the dispute department to make the appropriate decision. This information must be sent within 3 days. Otherwise, the dispute claim will be cancelled and no refund will be processed. When a refund is needed after the final version has been approved, we urge that you call our Support Team as soon as possible to get further help.
The Billing Department representative requires up to 2-5 days to review the request, and provide the resolution to the Customer over the phone or by e-mail. In certain cases, the Customer's claim may be reviewed immediately or within a shorter time period.
Note: The refund transaction may be processed for the amount of 10 (Ten) USD and more. If the transaction is for a smaller amount - it cannot be processed due to the fact that it barely covers transaction fees both of Company and Clients’ bank. You will have the amount back as credit to your Credit Balance to use as payment for your future orders.